Your AV system needs help. Start here.
Describe the problem and let AVProLink AI investigate your system documentation first. If the issue can be resolved safely, AVProLink guides you through the next steps at no charge. If professional service is required, AVProLink turns the issue into a qualified service opportunity and connects it with matched AV professionals.
“Conference room camera no longer tracks correctly.”
Reviewing system record, original SOW, equipment list, service history and available configuration files.
Ask. Investigate. Solve. Connect.
AVProLink turns an AV problem into an informed technical workflow before anyone rolls a truck.
Register
Create the AV system record.
Upload
Add SOWs, BOMs and source files.
Ask
Describe the AV problem.
Investigate
AVProLink AI reviews the evidence.
Connect
Qualified providers receive the request.
Award
Choose a bid and document completion.
We investigate before we broadcast the ticket.
AVProLink AI reads the documents that define your AV system, compares the request with the installed scope, checks available source and configuration files, and attempts safe troubleshooting before professional service is requested.
- ✓Reviews the original proposal, SOW and accepted scope.
- ✓Checks system equipment, warranty information and service history.
- ✓Determines whether source code and configuration files are available.
- ✓Attempts safe, evidence-based troubleshooting first.
- ✓Creates a technically qualified service request when expert help is required.
Camera Tracking Failure
Automatic tracking is identified in the original accepted scope. Manual PTZ control is functioning. Warranty is expired and no active service agreement was found.
Keep the technical history with the system.
Every registered room becomes a persistent AV record that gets smarter with every service event.
Project Documentation
Store proposals, SOWs, BOMs, drawings, warranties, acceptance documents and approved changes.
Source & Configuration Files
Track Extron, Crestron, AMX, Q-SYS, Biamp, Shure and other programming/configuration files separately from general documents.
Permanent Service History
Tickets, bids, awards, technician notes, photos, changes and completed work stay attached to the system.
Do you have the files needed to service the system?
AVProLink asks this when a system is registered because missing source files can completely change the feasibility, risk and cost of a programming modification.
Know the risk before the work starts.
Customers can mark each critical file as Available, Upload Later, Not Available or Unknown. AVProLink uses that information to warn when a requested change may require source recovery or system recreation.
- ✓Control source: Available
- ✓Touch-panel GUI: Available
- ✓DSP configuration: Available
- !As-built network documentation: Unknown
Qualified opportunities, not vague leads.
AVProLink Pro is designed for commercial AV integrators and specialist providers who want to be considered for matched service work.
- ✓Matched by manufacturer expertise, capabilities, location and remote eligibility.
- ✓Review AVProLink AI findings before deciding to bid.
- ✓See whether critical programming and configuration files are available.
- ✓Submit bids, receive awards and maintain completed-project history from the provider app.
Executive Boardroom
Automatic camera tracking fails. Manual PTZ control is operational. Original SOW confirms tracking was part of the accepted system functionality.
AV problem? Ask us first.
If AVProLink AI can help resolve it safely, start there at no charge. If you need an expert, AVProLink prepares the technical request and connects your system with qualified commercial AV professionals.